Security & compliance
The unglamorous parts of clinical software, done properly - because your practice's due-diligence questions deserve real answers, not badges.
All patient data is processed and stored onshore in Australian data centres, in line with the Australian Privacy Principles. No offshore APIs ever touch patient information - including any document processing.
Each clinic runs in its own database with its own encryption keys. There is no shared patient table to breach - one clinic's data is structurally unreachable from another's.
Every administrative action on your clinic - including anything our team does during onboarding - is logged with who and when, and visible in your own dashboard. Our onboarding access is technically restricted to configuration; it cannot read patient records.
Risk flags are suggestions requiring clinician confirmation. Patient answers are shown beside published clinical criteria - the software never outputs a score, classification, or recommendation of its own, and nothing clinical is ever auto-committed to a record.
Where PreopHQ sits
PreopHQ is clinical workflow and intake administration software: it collects patient-provided information, organises it against published standards (such as the STOP-BANG screening criteria and WHO BMI reference bands), and records the decisions practitioners make. It deliberately does not perform screening, scoring, diagnosis, or treatment recommendation - those judgements belong to the practitioner, and the product is designed so that boundary cannot blur.
The same boundary applies to money: PreopHQ generates informed-financial-consent documents and billing-ready exports, but never collects payments, submits claims, or touches Medicare/ECLIPSE. Your billing system and payment gateway remain your own.
For how personal information is handled in detail, read our privacy policy. For anything else, ask us directly - due-diligence questions from practices are welcome: hello@preophq.com.au.
Ask us the hard questions in a live demo - including the ones your practice manager will ask you.
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